Make room for the other version
Ask what the other person understood before assuming that you are arguing about the same facts. For a message about how to support someone whose relationship ended after loss, use this factual base: acknowledge the loss as they describe it and notice the immediate housing, childcare, work, or social impact.
Correct the record precisely
Correct only what you can support, acknowledge any real impact, and propose a practical way to prevent repetition. Offer one practical task or a form of company that does not require them to retell the story. Make the immediate next step clear enough that the recipient can answer without reconstructing the entire history.
Agree on a testable next step
Do not attack the ex, push dating, demand details, or share the news before they are ready. For abuse, stalking, housing danger, child risk, self-harm, or immediate danger, connect them with specialist or emergency support. Do not recruit an audience, publish private evidence, or turn a misunderstanding into a campaign about character.